Technical Support Associate

Global Payments Inc.; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Support Associate to provide end-user IT support across desktops, networks, and enterprise applications. You will manage incident requests using ITSM, maintain Active Directory objects, and assist with imaging and deployment for new hires.

The role requires a high school diploma and experience supporting multiple devices and operating systems. A strong focus on timely resolution and customer service is essential, with opportunities to grow in a global

Qualifications

• .Provide technical support to end users across devices, OS and peripherals.
• .Assist with end-user IT requests, follow documented processes for incident resolution.
• .Maintain hardware inventories and assist with procurement as needed.

Responsibilities

• Manages incoming IT service requests and prioritizes work by severity.
• Supports desktop hardware, operating systems, and peripherals.
• Prepares and configures desktops/laptops, images devices for deployment, and verifies interconnectivity with servers.

Skills

End-user support

IT knowledge

Communication

Education

High School Diploma or Equivalent

Tools

Active Directory

VDI

ITSM system

Imaging devices

Asset management systems

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Associate to join our amazing tech support team. This role is responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Resolves issues through multiple communication channels for support requests from end users to record and resolve reported incidents, service requests, and access requests within agreed service levels. Investigates and responds to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users. Be a part of our company and help shape the future of global commerce.

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Associate to join our amazing tech support team. This role is responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Resolves issues through multiple communication channels for support requests from end users to record and resolve reported incidents, service requests, and access requests within agreed service levels. Investigates and responds to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users. Be a part of our company and help shape the future of global commerce.

What You'll Own

• Manages incoming request queues for service via ITSM system. Responsible for timely resolution of issues and prioritization of work based on severity
• Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory. Unlocks team member accounts
• Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc. Sets-up and configures appropriate hardware and software for new team members
• Responds to technical issues including (but not limited to); desktop/laptop hardware,peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution. Begins to service issues related to mobile devices. Delivers replacement equipment.
• Update Asset Management systems with computer hardware and user details, as appropriate. To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options
• All other duties as assigned

What You'll Bring

• High School Diploma or Equivalent
• Experience providing technical support to end users on various devices, operating systems and peripherals preferred

Bonus if you have

• Experience in an Enterprise IT group preferred

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.