Technical Support Associate

Global Payments; Cincinnati (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Global Payments is seeking a Technical Support Associate to join our IT support team. The role provides end-user assistance across devices, operating systems, software, hardware, and peripherals while resolving incidents and service requests per service levels.

You will manage queues via ITSM, support Active Directory workflows, and prepare equipment for deployment, including physical and virtual desktops, ensuring seamless integration with servers and print resources.

Qualifications

• High School Diploma or Equivalent required.
• Experience providing technical support to end users on various devices, OS and peripherals preferred.
• Familiarity with ITSM processes and incident/service requests a plus.

Responsibilities

• Manage incoming IT service requests with priority based on severity.
• Maintain Active Directory objects and unlock accounts as needed.
• Prepare and image desktops/laptops for deployment and ensure proper interconnectivity with servers and VDI.

Skills

Technical support

Active Directory

ITSM

Desktop imaging

Education

High School Diploma or Equivalent

Tools

Active Directory

Imaging devices

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Technical Support Associate to join our amazing tech support team. This role is responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Resolves issues through multiple communication channels for support requests from end users to record and resolve reported incidents, service requests, and access requests within agreed service levels. Investigates and responds to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users. Be a part of our company and help shape the future of global commerce.

What you'll own

• Manages incoming request queues for service via ITSM system. Responsible for timely resolution of issues and prioritization of work based on severity

• Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory. Unlocks team member accounts

• Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc. Sets-up and configures appropriate hardware and software for new team members

• Responds to technical issues including (but not limited to); desktop/laptop hardware,peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution. Begins to service issues related to mobile devices. Delivers replacement equipment.

• Update Asset Management systems with computer hardware and user details, as appropriate. To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options

• All other duties as assigned

What you'll bring

• High School Diploma or Equivalent

• Experience providing technical support to end users on various devices, operating systems and peripherals preferred

Bonus if you have

• Experience in an Enterprise IT group preferred

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].