Technical Support Representative-2

Global Payments Inc.; Troy (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Support Representative to join our Merchant Technical Support Team.

You will resolve technical payment and POS issues to keep merchants running smoothly and protect business continuity. You will build client confidence through clear communication, leverage available tools to identify root causes, and contribute to continuous improvement of our support processes and documentation.

Qualifications

• Experience providing technical support or customer service in a fast-paced environment.
• Ability to investigate issues, evaluate information and apply sound judgment.
• Strong communication skills to explain technical concepts clearly to clients.
• Proficiency using computer systems, business applications and support tools.
• Commitment to accountability, continuous learning and delivering high-quality results.

Responsibilities

• Resolve technical payment and POS issues to minimize disruption.
• Build client confidence through expert problem-solving and clear communication.
• Help faster resolution by leveraging tools and research to identify root causes.
• Maintain accurate support records and insights to improve service quality.
• Share knowledge and help enhance processes and support practices.

Skills

Technical support experience

Customer service

Problem solving

Clear communication

Accountability & learning

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever‑evolving Merchant Technical Support Team and help shape the future of global commerce. In this role, you will play a critical part in helping merchants and clients keep their payment operations running smoothly by delivering timely, effective solutions that drive business continuity and customer confidence. Working alongside a collaborative team of payments experts, you’ll have the opportunity to expand your industry knowledge, influence client outcomes, and help improve the support experience for businesses that rely on Global Payments every day. Your contributions will directly support our mission to power commerce worldwide by enabling secure, seamless payment experiences and helping our clients succeed in an increasingly connected global economy.

What you'll own

• Deliver successful client outcomes by resolving technical payment and point-of-sale (POS) issues efficiently, minimizing disruption and helping merchants maintain uninterrupted business operations.
• Build client confidence and loyalty through expert problem‑solving, clear communication and consistent delivery of high‑quality support experiences.
• Drive faster issue resolution by leveraging available tools, documentation and research capabilities to identify root causes and implement effective solutions.
• Strengthen operational excellence by maintaining accurate support records and insights that improve service quality, enhance visibility and support informed business decisions.
• Contribute to continuous improvement by sharing knowledge, identifying emerging trends and helping enhance processes, resources and support practices across the team.

What you'll bring

• Experience providing technical support or customer service in a fast‑paced environment, with a track record of delivering positive customer outcomes.
• Ability to investigate issues, evaluate information and apply sound judgment to resolve routine to moderately complex technical challenges.
• Strong communication skills with the ability to explain technical concepts clearly and effectively to clients with varying levels of technical expertise.
• Proficiency using computer systems, business applications and support tools to manage inquiries, document resolutions and drive efficient service delivery.
• Demonstrated commitment to accountability, continuous learning and delivering high‑quality results with minimal day‑to‑day supervision.

It’s a bonus if you have

• Experience supporting payment technology, point‑of‑sale (POS) systems or merchant services environments.
• Knowledge of the payments industry, including payment processing concepts, regulations or industry practices.
• Proven success contributing to knowledge‑sharing initiatives, process improvements or service enhancement opportunities.