Technical Support Associate II

Greater Giving, Inc.; Jeffersonville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and benefits

Global benefits

Learning & development

Inclusive team environment

Community involvement

Wellbeing programs

Global recognition platform

Job summary

Global Payments is seeking a Technical Support Associate to join its Technology Operations team. You will deliver reliable end-user support, resolve complex technical issues, and help ensure business continuity for colleagues across North America.

Your expertise will directly influence productivity and service excellence by resolving challenges and enhancing the employee experience. You will own incidents, contribute to knowledge management, and support device provisioning, access management,

Qualifications

• 2+ years of experience supporting end-user technology (Windows, ChromeOS, Apple devices).
• Strong troubleshooting and problem-solving capabilities.
• Experience administering Microsoft Active Directory (user accounts, password resets, security groups).
• Excellent communication and interpersonal skills.
• A proactive, customer-focused mindset with independent prioritization and teamwork.

Responsibilities

• Deliver timely resolutions of technology issues to maximize colleague productivity and service outcomes.
• Own the resolution of technical incidents and service requests across devices, apps, and access management.
• Identify root causes, propose improvements, and enhance support processes.
• Contribute to documentation and knowledge management for scalability.
• Support device provisioning, mobile solutions, and access management to enable remote work.

Skills

End-user support

Troubleshooting

Communication

Customer focus

Independent work

Tools

Active Directory

ServiceNow

Intune

SCCM

Jamf

Microsoft 365

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Associate to join our ever-evolving Technology Operations team and help shape the future of global commerce. In this role, you’ll be the driving force behind a reliable and productive technology experience for colleagues across North America, ensuring they have the tools, access, and support they need to succeed from anywhere. Your expertise will directly influence business continuity, colleague productivity, and service excellence by resolving complex technical challenges, improving support processes, and enhancing the employee experience. As part of a collaborative and globally connected team, you’ll have the opportunity to make a measurable impact, contribute to technology innovation, and support Global Payments’ mission of delivering seamless solutions that power commerce around the world.

What you'll own:

• Drive exceptional end-user experiences by delivering timely and effective resolution of technology issues, maximizing colleague productivity and achieving strong service outcomes.
• Own the resolution of technical incidents and service requests across devices, applications, and access management, ensuring issues are addressed within service level commitments and minimizing business disruption.
• Strengthen technology reliability and operational efficiency by identifying root causes, recommending improvements, and enhancing support processes that reduce recurring issues.
• Influence continuous improvement initiatives through contributions to documentation, knowledge management, and technology refresh projects that improve scalability and team effectiveness.
• Enable a secure and connected workforce by supporting device provisioning, mobile technology solutions, and access management practices that help colleagues work confidently from any location.

What you'll bring:

• 2+ years of experience supporting end-user technology, including Windows, ChromeOS, and Apple devices.
• Strong troubleshooting and problem-solving capabilities, with a demonstrated ability to diagnose issues, determine root causes, and deliver effective resolutions.
• Experience administering Microsoft Active Directory, including user account management, password resets, and security group administration.
• Excellent communication and interpersonal skills, with the ability to provide clear technical guidance and build positive relationships across diverse teams.
• A proactive, customer-focused mindset with a track record of managing priorities independently while contributing effectively within a collaborative team environment.

It's a bonus if you have:

• Experience supporting ServiceNow or similar ticket management platforms in a high-volume support environment.
• Hands-on experience with Microsoft Intune, System Center Configuration Manager (SCCM), and Jamf for endpoint and mobile device management.
• Experience supporting Microsoft 365 administration, licensing, application deployment, and user enablement initiatives.
• Experience imaging and setting up laptops, and knowledge of Windows 11 and MacOS.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future ; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.