Technical Support Associate

Global Payments; Lindon (UT); On-site; USD 43,000 - 65,000; Full time

Job summary

Global Payments is seeking a Technical Support Associate to deliver end-user IT support for devices, OS, software and peripherals. You will track incidents and service requests via ITSM, prioritizing urgent issues to restore services quickly and effectively.

You will work with desktop and mobile environments, handle Active Directory tasks, image devices, and ensure VDI connectivity, contributing to a global team that keeps technology reliable for millions of users.

Qualifications

• High School Diploma or Equivalent.
• Experience providing technical support to end users on various devices and peripherals.
• Bonus: Experience in an Enterprise IT group.

Responsibilities

• Manage incoming IT support requests via ITSM system.
• Resolve issues and prioritize work based on severity.
• Assist with updating and maintaining Active Directory user objects.
• Unlocks user accounts and prepares devices by imaging.
• Ensure Desktop and Virtual Desktop Infrastructure connect with application and print servers.
• Configure hardware and software for new team members.
• Respond to technical issues across hardware, OS, and software and follow through to resolution.
• Provide replacement equipment as needed.
• Update Asset Management systems with hardware and user details.

Skills

End user support

Desktop support

Education

High School Diploma or Equivalent

Tools

Active Directory

VDI

Imaging devices

Asset Management

ITSM systems

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Associate to join our amazing tech support team. This role is responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Resolves issues through multiple communication channels for support requests from end users to record and resolve reported incidents, service requests, and access requests within agreed service levels. Investigates and responds to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users. Be a part of our company and help shape the future of global commerce.

What you'll own

• Manages incoming request queues for service via ITSM system.
• Responsible for timely resolution of issues and prioritization of work based on severity
• Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory.
• Unlocks team member accounts
• Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation.
• Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc.
• Sets-up and configures appropriate hardware and software for new team members
• Responds to technical issues including (but not limited to); desktop/laptop hardware,peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution.
• Begins to service issues related to mobile devices.
• Delivers replacement equipment.
• Update Asset Management systems with computer hardware and user details, as appropriate.
• To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options
• All other duties as assigned

What you'll bring

• High School Diploma or Equivalent
• Experience providing technical support to end users on various devices, operating systems and peripherals preferred
• Bonus if you have Experience in an Enterprise IT group preferred

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].