Technical Support Analyst – Video Security Systems

Motorola Solutions

Allen (TX)

On-site

USD 50,000 - 58,000

Full time

6 days ago

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Job summary

Motorola Solutions in Allen, TX is seeking a Technical Support Analyst to deliver rapid, dynamic support for Video Management Systems, cameras, and servers, resolving hardware, software, and IP networking issues with a customer-first approach.

The role requires 1+ years in technical or customer support, with preferred IT certifications. A CJIS background check is required. Salary range is $50,000–$58,000 with base pay and comprehensive US benefits.

Qualifications

High school diploma and 1+ years of technical support or customer support experience.
IP Networking protocols to diagnose routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, Multicasting.
OS & hardware to install, configure, and troubleshoot customer environments.
Video Security Systems to support Video Management Systems, IP cameras, and network servers.
Clear written English documentation of complex technical details.
Systematic troubleshooting to resolve customer challenges with high quality.
Multitasking and prioritization to balance live interactions and queues.
Self-starter collaboration to drive resolution independently or with teams.

Responsibilities

Research, troubleshoot, and resolve hardware, software, and IP networking issues via phone and digital channels.
Own and resolve issues for Video Management Systems, cameras, and servers.
Maintain detailed case records in case management systems.
Provide exceptional customer experience across calls, chats, emails, and escalated requests.
Prioritize daily tasks between inbound channels, cases, and high-priority needs.
Communicate complex technical solutions clearly to customers.