Video Security Technical Support Analyst (Hybrid)

motorolasolutions; Allen (TX); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Technical Support Analyst to deliver rapid, dynamic support for video security products, including Video Management Systems, IP cameras, and network servers. You will own complex technical challenges and apply systematic troubleshooting to keep critical systems running for customers.

Join a customer-first team in a hybrid Texas role, with growth opportunities and a competitive base salary in the range of $50k–$58k, plus comprehensive benefits.

Qualifications

• High school diploma and 1+ years in technical or customer support.
• Experience documenting technical details in clear English.
• Familiarity with video security or networked systems is a plus.

Responsibilities

• Research, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels.
• Maintain detailed, concise case records to capture incident histories.
• Provide an exceptional customer experience across calls, chats, and emails.

Skills

IP Networking

Video Security Systems

Operating Systems

Documentation

Communication Proficiency

Multitasking

Self-Starter Collaboration

Education

High school diploma

Tools

CCNA

CCNP

MCSA

MTA

LFS

MCSE

CompTIA A+

Job description

Motorola Solutions is seeking a Technical Support Analyst to deliver rapid, dynamic support for video security products, including Video Management Systems, IP cameras, and network servers. You will own complex technical challenges and apply systematic troubleshooting to keep critical systems running for customers.

Join a customer-first team in a hybrid Texas role, with growth opportunities and a competitive base salary in the range of $50k–$58k, plus comprehensive benefits.