Technical Support Analyst: Training & Issue Resolution

Harris Computer; Indiana (PA); On-site; USD 60,000 - 70,000; Full time

Job summary

Harris Computer is seeking a Support Analyst to provide exceptional application support to customers. This role requires managing client issues, delivering training, and contributing to a knowledge base.

The ideal candidate will have 3+ years of experience in technical support, a relevant degree, and strong communication skills. Proficiency in customer service and problem-solving is essential. Salary is competitive, ranging from $60,000 to $70,000 per year.

Qualifications

• 3+ years of experience in a Technical Customer Support role.
• Exceptional customer service and a professional, friendly attitude.
• Strong verbal and written communication skills.

Responsibilities

• Provide application support to customers and resolve user issues.
• Investigate and close client support issues.
• Create and conduct customer training on product functionality.

Skills

Customer service skills

Problem-solving

Communication skills

Technical support experience

Team collaboration

Education

BS/BA degree in a related field

Tools

T-SQL

Microsoft applications

Job description

Harris Computer is seeking a Support Analyst to provide exceptional application support to customers. This role requires managing client issues, delivering training, and contributing to a knowledge base.

The ideal candidate will have 3+ years of experience in technical support, a relevant degree, and strong communication skills. Proficiency in customer service and problem-solving is essential. Salary is competitive, ranging from $60,000 to $70,000 per year.