Technical Support Analyst: Database & App Expert

Harris Computer; Michigan; On-site; USD 60,000 - 70,000; Full time

Job summary

Harris Computer is looking for a Support Analyst to provide application support to customers in Michigan. You will answer complex questions, investigate client support issues, and conduct product training. The ideal candidate has 3+ years in technical support, excellent problem-solving abilities, and exceptional customer service skills.

The role requires strong communication skills and a proactive mindset, making it essential to quickly develop rapport with clients. A BS/BA degree in a related field is required, with experience in taxation software preferred.

Qualifications

• 3+ years of experience in a Technical Customer Support role.
• Exceptional customer service skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide services and help resolve user issues.
• Investigate, manage, and close client support issues.
• Create and conduct training for customers on product functionality.

Skills

Technical Customer Support

Customer Service

Problem Solving

Communication Skills

Team Collaboration

Education

BS/BA degree in related business or technical field

Tools

T-SQL

Microsoft Applications

Job description

Harris Computer is looking for a Support Analyst to provide application support to customers in Michigan. You will answer complex questions, investigate client support issues, and conduct product training. The ideal candidate has 3+ years in technical support, excellent problem-solving abilities, and exceptional customer service skills.

The role requires strong communication skills and a proactive mindset, making it essential to quickly develop rapport with clients. A BS/BA degree in a related field is required, with experience in taxation software preferred.