Technical Support Analyst: Training & Issue Resolution

Harris Computer; Pennsylvania; Hybrid; USD 60,000 - 70,000; Full time

Job summary

Harris Computer is looking for a Support Analyst to join the Aumentum Technologies support team. This role involves providing application support, resolving complex customer issues, and contributing to user training efforts. The ideal candidate will have 3+ years of experience in a Technical Customer Support role and a BS/BA degree.

Responsibilities include managing client support issues, conducting product training, and collaborating with team members to improve service. This position offers a salary range of $60,000 - $70,000 USD per year.

Qualifications

• 3+ years of experience in a Technical Customer Support role.
• BS/BA degree in related business or technical field, or equivalent industry experience.
• Exceptional customer service and a professional, friendly attitude.

Responsibilities

• Provide application support to customers and resolve user issues.
• Investigate, manage, and close client support issues.
• Create and conduct training for customers on products.

Skills

Technical Customer Support

Customer service

Problem solving

Communication skills

Teamwork

Proactive mindset

Education

BS/BA degree in related business or technical field

Tools

T-SQL

Microsoft applications

Job description

Harris Computer is looking for a Support Analyst to join the Aumentum Technologies support team. This role involves providing application support, resolving complex customer issues, and contributing to user training efforts. The ideal candidate will have 3+ years of experience in a Technical Customer Support role and a BS/BA degree.

Responsibilities include managing client support issues, conducting product training, and collaborating with team members to improve service. This position offers a salary range of $60,000 - $70,000 USD per year.