Support Analyst

Harris Local Government Solutions Inc.; Allen (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Generous vacation policy

Health, dental, life and disability保险

Job summary

Harris Govern is seeking a Support Analyst in Allen, Texas to assist clients with our Appraisal & Tax Collection software and related tools. The role emphasizes strong customer relationships, AI-enabled support, and ongoing learning in a fast-paced environment.

You will work with in-house tools, provide training, and support client visits while leveraging AI platforms to speed troubleshooting and improve knowledge base content.

Qualifications

• Experience providing technical support for software applications.
• Strong written and verbal communication skills with customers, prospects and partners.
• Ability to learn and apply new technologies quickly and work well in a team.

Responsibilities

• Deliver exceptional written and verbal communication while building and maintaining relationships with customers, prospects and partners.
• Demonstrate approachability, patience, active listening, and collaborative teamwork.
• Self-manage, prioritize work, and consistently meet goals and deadlines with strong organizational skills.

Skills

Customer communication

AI proficiency

AI prompt engineering

SQL Server

Microsoft 365

Team collaboration

Problem solving

Tools

ChatGPT

Claude

Gemini

Microsoft Copilot

Job description

Support Analyst
Harris Govern - Allen, Texas

Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote 'customers for life' and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues.

We are currently seeking a Support Analyst to join our team!

Details

At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits.Support Analysts in this role will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the state ofTexas.

We are seeking a highly capable Support Analyst who combines strong interpersonal skills with deep technical knowledge and modern AI proficiency.

Key Responsibilities & Requirements

• Deliver exceptional written and verbal communication while establishing, building, and maintaining effective relationships with customers, prospects, and third-party partners.
• Demonstrate approachability, patience, strong listening skills, and the ability to thrive in a collaborative, team-oriented environment.
• Self-manage effectively, prioritize work, and consistently meet goals and deadlines with excellent organizational skills.

Technical Expertise

• Possess in-depth knowledge of the company's expanding library of software applications, extending well beyond basic functionality into advanced features and configurations.
• Demonstrate solid proficiency with SQL Server databases and the Microsoft 365 suite (Teams, Word, Excel, Outlook).
• Analyze complex issues, establish clear priorities, anticipate potential consequences, make sound decisions, and execute with meticulous attention to detail.
• Proactively learn existing applications, new technologies, and evolving methodologies; adapt quickly to change and achieve proficiency rapidly.
• Experience providing technical support for software applications is strongly preferred.
• Proficient in using modern AI platforms and tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar enterprise AI solutions).
• Skilled in effective AI prompting techniques, including prompt engineering, iterative refinement, and leveraging AI to accelerate research, troubleshooting, documentation, customer communication, and knowledge-base development.
• Ability to integrate AI tools responsibly into daily workflows to improve efficiency, accuracy, and the overall quality of customer support.

This role requires a candidate who pairs traditional technical support excellence with the ability to harness AI as a force multiplier in solving problems and delivering outstanding service.

What we offer?

• Compensation will be commensurate with experience, technical abilities, industry knowledge, and job responsibilities.
• Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

#WeAreHarris

Salary range: $60,000 - $70,000 USD per year.