Technical Support Analyst: Training & Issue Resolution

Harris Computer; Illinois; On-site; USD 60,000 - 70,000; Full time

Job summary

Harris Computer is seeking a Support Analyst to join their Aumentum Technologies support team. In this role, you'll provide application support, manage client issues, and facilitate product training. With over 3 years in technical customer support and a BS/BA degree, you’ll work closely with customers to ensure satisfaction and resolution of inquiries.

The position offers a competitive salary range of $60,000 - $70,000 per year, focused on teamwork and proactive problem-solving.

Qualifications

• 3+ years of experience in a Technical Customer Support role.
• Exceptional customer service and a professional, friendly attitude.
• Strong verbal and written communication skills.

Responsibilities

• Provide application support to customers and resolve user issues.
• Investigate, manage, track, and close client support issues.
• Create and conduct training for customers on products.

Skills

Technical Customer Support

Problem solving

Customer service

Verbal and written communication

Education

BS/BA degree in a related business or technical field

Tools

T-SQL

Microsoft applications

Job description

Harris Computer is seeking a Support Analyst to join their Aumentum Technologies support team. In this role, you'll provide application support, manage client issues, and facilitate product training. With over 3 years in technical customer support and a BS/BA degree, you’ll work closely with customers to ensure satisfaction and resolution of inquiries.

The position offers a competitive salary range of $60,000 - $70,000 per year, focused on teamwork and proactive problem-solving.