AI Support Specialist: Chatbot & Tech Support Pro

MediSolution; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

Harris is seeking a Support Specialist to handle technical customer inquiries and deliver effective solutions. You will learn FA2 and Prosoft platforms, provide phone support, and identify opportunities for additional revenue while reporting progress to leadership.

Ideal candidates have 2+ years in technical support or customer service, strong communication, and a proactive, team-oriented mindset in a fast-paced environment.

Qualifications

• 2+ years' experience in technical environment and/or customer service.
• Advanced understanding of AI agent and chatbot creation using RAG methodology.
• Excellent interpersonal, written, and oral communication skills.
• Payroll and AP knowledge preferred; accounting knowledge a plus.
• Ability to identify revenue opportunities and report progress to management.
• Able to work independently and as part of a team in a fast-paced setting.

Responsibilities

• Provide technical phone support to customers for FA2 and Prosoft.
• Learn, implement, and train on FA2 and Prosoft systems.
• Communicate status, risks, and progress to the Manager of Support Services.
• Identify additional revenue opportunities during service interactions.

Skills

Customer service

Communication

Active listening

Problem-solving

Time management

Teamwork

Rapport building

Attention to detail

Tools

Payroll knowledge

AP knowledge

Accounting basics

CRM experience

Job description

Harris is seeking a Support Specialist to handle technical customer inquiries and deliver effective solutions. You will learn FA2 and Prosoft platforms, provide phone support, and identify opportunities for additional revenue while reporting progress to leadership.

Ideal candidates have 2+ years in technical support or customer service, strong communication, and a proactive, team-oriented mindset in a fast-paced environment.