Technical Support Analyst - TAC Expert

Paycom - ATS; Sullivan (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Paycom - ATS seeks a TAC Analyst to provide expert technical support, troubleshoot complex product issues, and maintain high customer satisfaction. You will communicate with customers via phone, email, tickets, and chat, acting as the technical liaison between clients and internal teams.

Responsibilities include diagnosing problems, documenting findings, and escalating when necessary, while ensuring timely, clear, and precise communication.

Qualifications

• 1+ years in technical support, customer service, or related field.
• Strong analytical and problem-solving skills.
• Ability to explain complex technical concepts to non-technical audiences.
• Excellent written and verbal communication abilities.
• Professional phone and email etiquette.

Responsibilities

• Respond to technical inquiries via phone, email, tickets and chat.
• Diagnose and resolve complex technical issues with products and services.
• Create and maintain technical documentation and guides.
• Escalate issues to engineering when needed.
• Track and manage tickets through to completion with follow-up.

Skills

Analytical thinking

Problem-solving

Verbal communication

Written communication

Customer service orientation

Empathy under pressure

Multi-tasking

Cross-functional collaboration

Education

Degree in Computer Science or related technical field

Tools

Remote access software

Diagnostic tools

Job description

Paycom - ATS seeks a TAC Analyst to provide expert technical support, troubleshoot complex product issues, and maintain high customer satisfaction. You will communicate with customers via phone, email, tickets, and chat, acting as the technical liaison between clients and internal teams.

Responsibilities include diagnosing problems, documenting findings, and escalating when necessary, while ensuring timely, clear, and precise communication.