Technical Support Analyst - Remote, Flexible Hours

Journal Technologies Inc.; Logan (UT); Hybrid; USD 55,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

Paid time off and holidays

401(k) retirement plans

Flexible working hours

Remote work opportunities

Personal meetings for career growth

Travel opportunities

Job summary

A software solutions provider is seeking an Intermediate Technical Support Analyst in Logan, Utah. This role requires effective communication and problem-solving skills to assist customers with technical issues related to enterprise software. Ideal candidates will have over 2 years of experience in technical support, strong knowledge of Java, HTML, and SQL, and a commitment to customer success. The position offers competitive compensation, benefits, and the opportunity for remote work.

Qualifications

• 2+ years of technical support experience with different software applications.
• Working knowledge of Java, HTML, and SQL for troubleshooting.
• Experience with SQL queries and basic development is a plus.

Responsibilities

• Respond to customer support requests via phone, email, and portal.
• Troubleshoot and resolve technical issues using established methods.
• Collaborate with teams to assist in resolving escalated issues.

Skills

Technical support experience

Excellent verbal and written communication

Analytical and problem-solving skills

Ability to manage multiple tasks

Customer success commitment

Education

Certificate or Diploma in Information Technology

Tools

Java

HTML

SQL

Crystal Reports

Job description

A software solutions provider is seeking an Intermediate Technical Support Analyst in Logan, Utah. This role requires effective communication and problem-solving skills to assist customers with technical issues related to enterprise software. Ideal candidates will have over 2 years of experience in technical support, strong knowledge of Java, HTML, and SQL, and a commitment to customer success. The position offers competitive compensation, benefits, and the opportunity for remote work.