IT Service Desk Specialist — 2nd/3rd Line Support

World Finance; Greenville (SC); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

World Acceptance Corporation seeks an IT Service Desk Analyst to provide level-1/2 support for the network, servers, and user devices across corporate and branch locations in the US.

The role emphasizes customer service, problem solving, and teamwork while enabling rollout of new technology and maintaining knowledge articles. Strong Windows OS and Office 365 experience, MDT imaging, and ServiceNow ITSM familiarity are preferred.

Qualifications

• 5+ years of professional IT support experience.
• Associate or Bachelor’s Degree in a related field.
• A+ and Network+ certifications are preferred.
• Experience with imaging solutions like MDT preferred.
• Familiarity with the ServiceNow ITSM platform.

Responsabilités

• Be the first and second tier support for the network infrastructure, server environment, environmental monitoring of the computers, and software applications.
• Address all requests for help from internal customers in the corporate location and branches across the US.
• Participate in rollout and training of new technology solutions to home office and branch users.
• Evaluate new technologies to determine benefit and value for the environment.
• Coordinate multiple projects while adhering to deadlines.
• Communicate effectively with all levels of management and staff.
• Promote cross-team relationships to facilitate fast response.
• Create and maintain knowledge articles and procedures as required.
• Promote and provide a great customer experience.
• Perform other duties as assigned by manager.
• Provide after-hours support as needed.

Connaissances

Customer service

Problem solving

Teamwork

Use of technology

Continuous learning

Formation

Associate or Bachelor's degree

A+ certification

Network+ certification

Outils

Windows OS

Office 365

MDT imaging

ServiceNow ITSM

Printers & peripherals

Description du poste

World Acceptance Corporation seeks an IT Service Desk Analyst to provide level-1/2 support for the network, servers, and user devices across corporate and branch locations in the US.

The role emphasizes customer service, problem solving, and teamwork while enabling rollout of new technology and maintaining knowledge articles. Strong Windows OS and Office 365 experience, MDT imaging, and ServiceNow ITSM familiarity are preferred.