Technical Support Analyst II - Remote & Onsite Support

ADP; Elk Grove Village (IL); On-site; USD 30,265 - 60,462; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Matched Retirement Savings

Short- and Long-Term Disability

Paid Volunteer Time Off

Job summary

Fairygodboss is hiring a Technical Support Analyst II to provide technical support for ADP products and services. The role involves troubleshooting hardware, software, and operating system issues, along with client communication and on-site assistance when necessary.

The ideal candidate has 1-3 years of experience in client services, strong technical troubleshooting skills, and preferably a bachelor’s degree. Benefits include competitive pay and comprehensive health coverage.

Qualifications

• 1-3 years of ADP Client Services or equivalent outside experience.
• Strong troubleshooting and technical communication skills.
• Proficiency in operating systems and TCP/IP.

Responsibilities

• Provide technical support for product hardware and software issues.
• Document and communicate results to clients.
• Mentor and train new associates.

Skills

Technical troubleshooting

Client communication

Time management

Documentation

Education

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Fairygodboss is hiring a Technical Support Analyst II to provide technical support for ADP products and services. The role involves troubleshooting hardware, software, and operating system issues, along with client communication and on-site assistance when necessary.

The ideal candidate has 1-3 years of experience in client services, strong technical troubleshooting skills, and preferably a bachelor’s degree. Benefits include competitive pay and comprehensive health coverage.