IT Support Specialist — Training, Hardware & Help Desk

Mesa County, CO; United States; On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement

Paid Sick Leave & Vacation Leave

Life Insurance

Long Term Disability

Job summary

Mesa County in Grand Junction, CO seeks a technical support professional to provide end-user IT help desk services. You will analyze needs, advise on hardware and software options, configure systems and resolve usage problems while delivering training sessions and coordinating installations.

Responsibilities include first-line support for service requests, escalation to second tier when needed, maintaining current hardware/software knowledge, and collaborating with IT teams on projects and

Qualifications

• Bachelor's degree in computer science or related field and two (2) or more years of progressively responsible related experience in implementing and managing multiple end user hardware and software applications; experience in working with numerous and diverse end users and groups.

Responsibilities

• Provides technical assistance, problem resolution and training to computer users. Assists users in analyzing needs, identifying hardware/software options, configuring systems and diagnosing/solving usage problems. Conducts training sessions, installs or coordinates installation of hardware and software and maintains knowledge of current hardware/software options. Coordinates with internal IT divisions as needed while troubleshooting or on projects.
• Provide resolution for internal service requests received by the Help Desk, while occasionally answering incoming Help Desk calls.
• Provides “first tier” application and hardware support as requested and coordinates requests with the Help Desk.
• Escalates and coordinates with other IT personnel when service requests require “second tier”.
• Provides ongoing customer support and training, including new user training.
• Provides customers with needs analysis support and direction, assists users with hardware and software needs and specifications.
• Provides user training via training classes, seminars, “bring your own lunch” sessions, over the shoulder and one-on-one training.
• Coordinates with other IT teams to develop and ensure resource availability and backup and recovery procedures.

Education

Bachelor's degree in computer science or related field

Job description

Mesa County in Grand Junction, CO seeks a technical support professional to provide end-user IT help desk services. You will analyze needs, advise on hardware and software options, configure systems and resolve usage problems while delivering training sessions and coordinating installations.

Responsibilities include first-line support for service requests, escalation to second tier when needed, maintaining current hardware/software knowledge, and collaborating with IT teams on projects and