Bilingual Tech Support Analyst – Growth & Impact

adpinternalcareers; Virginia (MN); On-site; USD 48,000 - 62,000; Full time

Job summary

ADP is seeking a Technical Support Analyst to deliver on-the-spot technical support for ADP products, guiding clients through hardware, software, and operating system challenges via phone or remote access.

You will also assist with product upgrades, maintenance, and diagnostics in a metrics-driven call center. Clear communication and professional rapport are essential to exceed client expectations.

Qualifications

• 1+ year of Customer Service experience.
• Microsoft Certified Professional (MCP) or equivalent certification/experience

Responsibilities

• Provide on-the-spot technical support for ADP products via phone or remote access, assisting with hardware, software, and operating system issues.
• Support product upgrades, maintenance, and diagnostics to ensure client satisfaction and smooth operation.
• Act as liaison between clients and internal teams to resolve issues in a timely, professional manner.

Skills

Customer service

Job description

ADP is seeking a Technical Support Analyst to deliver on-the-spot technical support for ADP products, guiding clients through hardware, software, and operating system challenges via phone or remote access.

You will also assist with product upgrades, maintenance, and diagnostics in a metrics-driven call center. Clear communication and professional rapport are essential to exceed client expectations.