Bilingual Technical Support Analyst — Growth & Impact

apply; Virginia (MN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Inclusive culture

Business Resource Groups

Mentorship opportunities

Benefits start on Day 1

Volunteer time off

Career progression

Job summary

ADP is hiring a Technical Support Analyst to provide on-the-spot technical support for ADP products, troubleshoot issues, and assist with upgrades and diagnostics. The role requires clear communication and the ability to build rapport with clients in a metrics-driven environment.

You will be the SME for technology topics, staying up-to-date on trends, and collaborating across teams to ensure issues are resolved promptly while maintaining professional service and client satisfaction.

Qualifications

• 1+ year of Customer Service experience.
• Microsoft Certified Professional (MCP) or equivalent certification/experience.

Responsibilities

• Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more; provide unmatched service and troubleshoot.
• Serve as the Subject Matter Expert for browser web support, user access issues, website customization, and related products while staying current on technology trends.
• Be the liaison between Implementation, Client Services, Management, and Corporate Support to resolve high-impact challenges promptly.

Skills

Customer service

Communication

Education

Microsoft Certified Professional (MCP) or equivalent certification/experience

Job description

ADP is hiring a Technical Support Analyst to provide on-the-spot technical support for ADP products, troubleshoot issues, and assist with upgrades and diagnostics. The role requires clear communication and the ability to build rapport with clients in a metrics-driven environment.

You will be the SME for technology topics, staying up-to-date on trends, and collaborating across teams to ensure issues are resolved promptly while maintaining professional service and client satisfaction.