Technical Support Analyst

Concero; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Concero is seeking a Technical Support Analyst to deliver day-to-day Windows-based support to end users in a Microsoft-centric environment in St. Louis.

You will troubleshoot Windows, Microsoft 365, hardware and software issues, support phone systems, mobile devices, laptops and desktops, and assist users with Excel and Office applications. Strong customer service and ticket documentation required.

This is a full-time, on-site role offering opportunities to grow in a collaborative team.

Qualifications

• 5+ years of technical support or help desk experience preferred.
• Experience supporting Windows and Microsoft 365 environments.
• Customer-focused with proven ticket documentation abilities.

Responsibilities

• Troubleshoot Windows, Microsoft 365, hardware, software, and user issues.
• Support phone systems, mobile devices, laptops, and desktops.
• Assist users with Microsoft Office applications, including Excel and spreadsheets.
• Document and track support requests through a ticketing system.
• Provide excellent customer service and escalate when needed.

Skills

Windows

Microsoft / Microsoft 365

Phone Systems

Excel / Spreadsheets

Desktop & Technical Support

Job description

We are seeking a Technical Support Analyst to provide day-to-day technical support to end users in a Microsoft-based environment.

Key Responsibilities:

• Troubleshoot Windows, Microsoft 365, hardware, software, and user issues.
• Support phone systems, mobile devices, laptops, and desktops.
• Assist users with Microsoft Office applications, including Excel and spreadsheets.
• Document and track support requests through a ticketing system.
• Provide excellent customer service and escalat…

Top Skills:

• Windows
• Microsoft / Microsoft 365
• Phone Systems
• Excel / Spreadsheets
• Desktop & Technical Support

Qualifications: 5+ years of technical support or help desk experience preferred.