Information Technology Support Analyst

LHH Recruitment Solutions; Phoenix (AZ); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

LHH Recruitment Solutions is hiring a Help Desk Analyst in Phoenix, AZ. You will be the go-to resource for internal users, solving hardware and software issues and supporting Microsoft technologies to keep employee productivity high.

You’ll troubleshoot, document solutions, and assist with AD, inventory, and knowledge base creation while joining a collaborative IT team in a fast-paced environment.

Formación

• 1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience.
• High School Diploma or GED required.
• Experience supporting Microsoft technologies and Microsoft Office applications.
• Working knowledge of Windows 10/11 environments.
• Experience supporting users in an Active Directory environment.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Responsabilidades

• Provide first-level technical support to internal users.
• Troubleshoot hardware, software, and Microsoft Office-related issues.
• Install, configure, and maintain desktop software and applications.
• Resolve incidents and service requests while maintaining accurate ticket documentation.
• Support users in a Windows-based environment.
• Assist with Active Directory account administration and user support.
• Maintain hardware inventory and assist with equipment deployment.
• Create and maintain technical documentation and knowledge base articles.
• Train users on technology solutions and best practices.
• Identify recurring issues and recommend process improvements.
• Participate in an on-call rotation for after-hours support as needed.

Conocimientos

Customer service

Troubleshooting

Communication

Prioritization

Microsoft technologies

Ticketing systems

Documentation

Educación

High School Diploma or GED

Herramientas

ServiceNow

Jira

Zendesk

Microsoft 365

Active Directory

Descripción del empleo

Most Help Desk jobs look the same. This one doesn't.

We're looking for a Help Desk Analyst who enjoys helping people, solving technical problems, and being the go-to resource when technology issues arise. If you're passionate about customer service and have experience supporting Microsoft environments, this is an excellent opportunity to join a collaborative IT team where you'll gain hands-on exposure to a wide range of technologies and directly impact employee productivity.

What You'll Do

As a Help Desk Analyst, you'll provide first-level technical support to internal users and help ensure business operations run smoothly. You'll troubleshoot hardware and software issues, support Microsoft technologies, document solutions, and assist users with day-to-day technology needs.

Responsibilities

• Provide exceptional customer service and technical support to end users.
• Troubleshoot hardware, software, and Microsoft Office-related issues.
• Install, configure, and maintain desktop software and applications.
• Resolve incidents and service requests while maintaining accurate ticket documentation.
• Support users in a Windows-based environment.
• Assist with Active Directory account administration and user support.
• Maintain hardware inventory and assist with equipment deployment.
• Create and maintain technical documentation and knowledge base articles.
• Train users on technology solutions and best practices.
• Identify recurring issues and recommend process improvements.
• Participate in an on-call rotation for after-hours support as needed.

What We're Looking For

Required Qualifications

• 1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience.
• High School Diploma or GED required.
• Experience supporting Microsoft technologies and Microsoft Office applications.
• Working knowledge of Windows 10/11 environments.
• Experience supporting users in an Active Directory environment.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ certification or equivalent knowledge.
• Microsoft Technology Associate (MTA) Infrastructure Certification or similar Microsoft certification.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Hardware repair, deployment, and workstation setup experience.
• Experience creating documentation and training end users.

Technical Skills

• Microsoft 365 / Office 365
• Windows 10 & Windows 11
• Active Directory
• Desktop Support
• Help Desk / Service Desk
• Hardware Troubleshooting
• User Account Administration
• Ticketing Systems
• Technical Documentation

Why Join?

• Stable, growth-oriented IT environment
• Hands-on exposure to Microsoft technologies
• Opportunity to expand into higher-level infrastructure and systems support
• Collaborative team culture
• Highly visible role that directly impacts business operations