Technical Support Analyst

krg technology inc; Cedar Rapids (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

A technology company in Cedar Rapids, Iowa is seeking a skilled professional to support technical infrastructure and assist in hardware deployment. This role emphasizes strong customer service skills and experience with Windows servers and network equipment. The ideal candidate will have over 5 years of experience in a distributed environment, with the ability to troubleshoot complex issues while maintaining composure under pressure. Join a dynamic team to deliver effective IT solutions.

Qualifications

• In-depth knowledge and experience configuring and supporting Windows servers and PCs.
• Experience installing and configuring local area network equipment.
• Ability to troubleshoot issues across server, network, and client.

Responsibilities

• Deploy new hardware and make infrastructure changes.
• Assist technical teams in troubleshooting and recovery.
• Provide end user support for asset refresh of desktops and laptops.
• Direct customers to follow I/T policies and procedures.
• Maintain confidentiality and share resolutions with team members.

Skills

Configuration and support of Windows servers and PCs

Installation of network equipment

Troubleshooting across infrastructure stack

Customer service

Team player in high-pressure environments

Independent work and prioritization

Job description

Job Description

• Responsibilities include new hardware deployment, infrastructure changes, and assisting technical teams in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems.
• End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit)
• Directs and influences customers to follow I/T policies and procedures
• Maintain confidentiality - Shares resolutions with team members and 1st level support
• Participates and contributes in team meetings
• Identifies internal or external resources to address issues
• Troubleshoots medium to high complexity issues and resolves within SLA
• Develops clear and concise work product deliverables
• Can work on multiple tasks and set work priorities to meet deadlines

Qualifications

• In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware).
• Experience installing and configuring local area network equipment (routers, switches, network-attached printers, wireless APs, etc.)
• Ability to troubleshoot issues across the overall infrastructure stack (server/network/client).
• Track record of providing excellent customer service.
• Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude.
• Works independently, prioritizes work and assigns appropriate sense of urgency to issues
• 5+ years experience supporting technical infrastructure in a large scale, distributed environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.