IT Support Analyst I

Jobtailor; Metairie (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Metairie, LA is seeking an entry-level Help Desk Technician to provide first-line IT support for end users. You will troubleshoot requests, install and configure software or hardware updates, and document procedures to improve service delivery.

The ideal candidate has a Bachelor's Degree, 0–2 years in a similar role, solid computer skills, and strong verbal and written communication. You will work in a fast-paced setting, multitask across ongoing projects, and escalate complex

Qualifications

• Bachelor's degree required or equivalent.
• 0–2 years in a Help Desk/IT Support role or similar.
• Solid computer skills and familiarity with hardware/software.
• Planning and project scheduling experience beneficial.
• Excellent verbal and written communication skills.
• Detail-oriented with ability to multitask in a fast-paced environment.

Responsibilities

• Receives and handles end-user support requests.
• Diagnoses and resolves common operating issues.
• Installs and configures software/hardware updates or patches.
• Resolves network/connectivity issues and documents resolutions.
• Maintains documentation and may provide user training.
• Ensures compliance with security policies and standards.
• Sets up new user workstations or accounts as needed.
• Assists with IT asset tracking and basic issue escalation.

Skills

Communication skills

Computer skills

Planning skills

Project scheduling

Technical expertise

Detail-oriented

Multitasking

Education

Bachelor's Degree

Job description

Responsibilities

• Receives requests for support via direct end-user contact or demand management/service desk system
• Troubleshoots, diagnoses and resolves more complex operating errors
• Installs and configures software or hardware updates or patches
• Evaluates and resolves network connectivity or communications systems issues
• Develops and maintains documentation related to systems or workstations and may provide user training
• Ensures systems and workstations are compliant with organizational policies and security standards
• May set up and deploy new user workstations or accounts
• May assist with IT asset tracking
• Manages basic issues and problems, and refers more complex issues to higher-level staff

Requirements

• Bachelor's Degree
• 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function
• Computer skills
• Project scheduling skills
• Planning skills
• Technical expertise
• Effective verbal and written communication skills
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
• Ability to multitask and perform duties outside of the scope of work when necessary