Technical Support Agent — Fast, Friendly Tech Help

Cirrus Systems, Inc.; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support Agent in Dallas, Texas. The role involves providing fast and effective support to customers and installers via phone and email. Key responsibilities include managing support requests, resolving issues, and accurately processing transactions. Ideal candidates will have strong organizational and communication skills, a high school diploma, and a passion for technology. This position offers an hourly compensation structure.

Qualifications

• Strong organizational skills and problem-solving abilities are essential.
• Effective communication with customers to identify and resolve issues.
• Basic knowledge of software and hardware for PCs and smartphones is required.

Responsibilities

• Manage support requests via phone or email.
• Resolve customer issues through structured actions.
• Document call transactions accurately.

Skills

Organizational skills

Problem-solving

Attention to detail

Exceptional phone etiquette

Ability to manage multiple priorities

Self-motivated

Excellent communication skills

Knowledge of customer service principles

Education

High school diploma or equivalent

Customer Service/Support or Communications field

Tools

Support ticketing software

Job description

A technology solutions provider is seeking a Technical Support Agent in Dallas, Texas. The role involves providing fast and effective support to customers and installers via phone and email. Key responsibilities include managing support requests, resolving issues, and accurately processing transactions. Ideal candidates will have strong organizational and communication skills, a high school diploma, and a passion for technology. This position offers an hourly compensation structure.