Technical Support Advocate I (Fully Remote)

Included Health, Inc.; United States; À distance; USD 52 000 - 76 000; Plein temps

Résumé du poste

Included Health is a healthcare company delivering integrated virtual care and navigation. We break down barriers to provide high-quality, personalized care for every person in every community.

We are seeking a customer support specialist to answer members' calls, emails, and live chats about technical issues and product support, meeting daily targets and escalating complex problems as needed. Proficiency in Mac OS/Windows and GSuite, Salesforce, AWS is required.

Qualifications

• 1-3 years of relevant customer-focused experience with technical knowledge.
• Proficiency with Mac OS, Windows, and cloud platforms including GSuite, Salesforce, and AWS.
• Strong communication skills and ability to translate technical terms into simple language.

Responsabilités

• Answer members' calls, emails, and live chats regarding technical issues and product support.
• Meet daily qualitative and quantitative targets for service, productivity, and quality.
• Escalate priority issues and track resolutions through a ticket queue.

Connaissances

Customer service

Communication

Technical aptitude

Outils

Mac OS

Windows

GSuite

Salesforce

AWS

Description du poste

• Answer members' calls, emails, and live chats regarding technical issues and product support.
• Meet daily qualitative and quantitative targets for service, productivity, and quality.
• Escalate priority issues and track resolutions through a ticket queue.

Qualifications:

• 1-3 years of relevant customer-focused experience with technical knowledge.
• Proficiency with Mac OS, Windows, and cloud platforms including GSuite, Salesforce, and AWS.
• Strong communication skills and ability to translate technical terms into simple language.

About Included Health:

• We are a healthcare company delivering integrated virtual care and navigation.
• Our mission is to raise the standard of healthcare for everyone.
• We offer care guidance, advocacy, and personalized virtual and in-person care.

Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We break down barriers to provide high-quality, personalized care for every person in every community.