Technical Customer Service Representative (Fully Remote)

VIPdesk Connect; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Flexible spending accounts

Life insurance

Inclusive culture

Job summary

VIPdesk Connect is a certified B-Corp and women-owned corporation that provides customer experience solutions for iconic brands. They are a Best Workplace winner with a culture focused on team member happiness and diversity.

VIPdesk Connect values a friendly, professional approach to customer interactions and emphasizes learning, growth, and inclusive workplace practices in a dynamic support environment.

Qualifications

• 1+ years of customer service experience and a high school diploma.
• Technical proficiency in troubleshooting and ability to learn new technology quickly.
• Effective communication skills and a polite, courteous demeanor.

Responsibilities

• Handle customer requests via phone, chat, and email with a friendly and professional tone.
• Diagnose and resolve technical issues, including app setup and device configuration.
• Escalate complex problems and document interactions accurately.

Skills

Customer service

Phone support

Technical troubleshooting

Communication skills

Education

High school diploma

Job description

• Handle customer requests via phone, chat, and email with a friendly and professional tone.
• Diagnose and resolve technical issues, including app setup and device configuration.
• Escalate complex problems and document interactions accurately.

What You’ll Need:

• 1+ years of customer service experience and a high school diploma.
• Technical proficiency in troubleshooting and ability to learn new technology quickly.
• Effective communication skills and a polite, courteous demeanor.
• Medical, dental, and vision insurance.
• Paid time off and flexible spending accounts.
• Life insurance and a supportive, inclusive culture.

VIPdesk Connect

VIPdesk Connect is a certified B-Corp and women-owned corporation that provides customer experience solutions for iconic brands. They are a Best Workplace winner with a culture focused on team member happiness and diversity.