Croatian speaking Tech Support Representative in Bulgaria - Relocation Pack

Mercier Consultancy; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully paid training

Career development

Health insurance

Multiple benefits

International work environment

Referral bonuses

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Tech Support Representative to join a global technology account based in Sofia, Bulgaria. You will handle technical inquiries from Croatian-speaking customers via phone, email, and chat, helping with setup, troubleshooting, and account-related questions.

You should have native or fluent Croatian and good English, with excellent communication and troubleshooting skills.

Qualifications

• Croatian language fluency required.
• Strong English (written and spoken).
• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Interest in technology and willingness to learn.
• No mandatory prior experience; advantageous but not required.
• EU citizenship or legal authorisation to work in the EU.

Responsibilities

• Provide technical support to Croatian-speaking customers via phone, email, and chat.
• Assist with product setup, troubleshooting, and account inquiries.
• Diagnose and resolve technical problems while ensuring great customer experience.
• Escalate complex cases to specialised teams when needed.
• Document customer interactions using CRM and ticketing systems.
• Stay updated with product knowledge and updates.
• Meet individual and team performance targets while maintaining satisfaction.

Skills

Croatian language

English language

Customer service

Troubleshooting

Analytical thinking

Technology interest

Multi-apps usage

EU work eligibility

Tools

CRM systems

Ticketing systems

Job description

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.

We are currently seeking a Croatian-Speaking Tech Support Representative to join a leading global technology account based in Sofia, Bulgaria. If you have a passion for technology, enjoy solving technical challenges, and thrive in a customer-focused environment, this is an excellent opportunity to develop your career with an internationally recognised company.

Responsibilities

• Provide outstanding technical support to Croatian-speaking customers via phone, email, and chat.

• Assist customers with product setup, troubleshooting, software and hardware issues, and account-related enquiries.

• Diagnose and resolve technical problems efficiently while delivering an exceptional customer experience.

• Escalate complex technical cases to specialised teams when required.

• Accurately document customer interactions using CRM and ticketing systems.

• Stay up to date with product knowledge, software updates, and internal procedures.

• Meet individual and team performance targets while maintaining high customer satisfaction.

• Native or fluent Croatian language skills.

• Good command of English (written and spoken).

• Excellent communication and customer service skills.

• Strong troubleshooting and analytical abilities.

• Interest in technology and willingness to learn new systems and products.

• Previous experience in technical support, IT, or customer service is an advantage but not required.

• Comfortable working with multiple computer applications simultaneously.

• EU citizenship or legal authorisation to work in the EU.

Benefits

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees’ well-being, invest in their future growth, and encourage fun and team-building initiatives!