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A leading technology company seeks a Technical Support Administrator to manage customer support for their AI-powered systems. You will handle help requests, manage priorities, and ensure system health, supporting both internal and external clients in a dynamic team environment.
Who we are
With its A.I.-powered robotic technology platform, Symbotic is transforming the way consumer goods move through the supply chain. Our intelligent software orchestrates advanced robots in a high-density, end-to-end system, reinventing warehouse automation to enhance efficiency, speed, and flexibility.
What we need
Symbotic is seeking a Technical Support Administrator to oversee the proper operation of the Symbotic system at our customer sites. The successful candidate will handle end-user help requests by receiving, prioritizing, documenting, and resolving or escalating issues. They will also assist in problem resolution related to overall system operation.
What we do
The Technical Support Team is part of the Service Operations Organization, responsible for system setup at client sites. Our Deployment, Implementation, and Operations teams drive new systems from inception to full operational status.
What you’ll do
What you’ll need
Our Environment
#LI-JP1
#LI-Remote
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with an AI-powered robotic and software platform. We enable companies to move goods faster, more accurately, and more efficiently, transforming the flow of goods and the economics of supply chains. For more information, visit www.symbotic.com.
We are a diverse community of innovators and collaborators committed to building an inclusive environment. We are proud to be an equal opportunity employer and do not discriminate based on race, ethnicity, religion, gender, sexual orientation, age, or other protected statuses.