Tech & Community Support Specialist

Runware; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

Runware is seeking a driven Tech & Community Support Specialist to join their team. In this entry-level, high-impact role, you will provide outstanding support to users while fostering a thriving community. Ideal candidates will have a technical background and a passion for helping others in the AI space.

Benefits

Generous paid time off

Meaningful stock options

Flexible working hours

Remote-first setup

Company retreats

Qualifications

• 2 years of experience in customer success, sales support, or account management.
• Fluent in English with timezone coverage for Europe + North America.
• Familiarity with ticketing systems is advantageous.

Responsibilities

• Provide support for technical inquiries and issues related to products.
• Engage with the community to foster a supportive environment.
• Document support requests to improve future user experiences.

Skills

Communication

Problem-solving

Technical understanding

Education

Educational background in IT or related field

Job description

Company Description

Runware is the fastest AI-as-a-Service platform for media generation

Runware is an AI-as-a-Service platforms that delivers real-time inference at

Company Description

Runware is the fastest AI-as-a-Service platform for media generation

Runware is an AI-as-a-Service platforms that delivers real-time inference at 5-10 × lower cost than competitors. Our platform is purpose-built for speed & efficiency: custom GPU design, server setup, and datacenter architecture matched with performance-optimized software and a best-in-class API. Engineering teams who work with Runware save up to 80% on inference, improve response times, and scale instantly across 300K+ AI models, all through a single flexible API. Usage-based pricing and on-demand capacity are already battle-tested by Wix, OpenArt, NightCafe, Freepik, and thousands more. Backed by Insight Partners, a16z Speedrun, Begin Capital, and Zero Prime.

Join Runware to power the AI products that are changing the world

At Runware you'll collaborate with the world's leading AI teams, turning cutting-edge research into breakthrough products for thousands of clients. New models hit the market every week, and our job isn't just to keep pace—it's to stay two steps ahead, delivering unbeatable speed and performance every time.

That takes a special kind of teammate: driven, self-directed, lightning-quick to learn, and rock-solid reliable. If you thrive on building ambitious things with people who work hard, care for one another, and refuse to settle for "good enough," you'll feel right at home.

Resumés matter, but passion, grit, and proof of excellence matter more—whether you honed your skills at a in a research lab, at work, or taught yourself at 2 a.m. If that sounds like you, let's talk.

About The Role

We're looking for a Tech & Community Support Specialist to deliver outstanding support experiences to our users and help grow a thriving, technically engaged community. You'll act as a first point of contact for users, troubleshoot product questions, surface recurring issues, and contribute to community engagement across channels.

This is an entry-level but high-impact role for someone with :2 years' experience in customer success, sales support, or account management. You should have a technical or scientific background, strong English communication skills, and an interest in AI, social platforms, and developer tools.

If you're eager to learn, quick to figure things out, and excited to help users unlock the full power of generative AI—this role is for you.

Responsibilities

• Provide exceptional support to our users by addressing their technical inquiries and issues related to our products and services
• Engage with the community through various channels, fostering a positive and supportive environment while promoting best practices
• Assist in troubleshooting and resolving user problems, ensuring a high level of customer satisfaction
• Document and categorize support requests, contributing to a knowledge base to improve future support experiences
• Collaborate with cross-functional teams, including product development and marketing, to relay community feedback and help inform product enhancements
  
  
  

Requirements

• :2 years experience in customer success, sales support, or account management
• Technical/scientific background and strong grasp of AI, social platforms, and tooling
• Fluent English and timezone coverage for Europe + North America
• Experience in a technical support or customer service role, preferably within the software or tech industry
• Strong problem-solving skills and the ability to think critically when addressing user issues
• Excellent communication skills, both written and verbal, to effectively interact with diverse user groups
• A proactive approach to community engagement, with a passion for helping others and sharing knowledge
• Familiarity with ticketing systems and other support tools is advantageous
• An educational background in IT, communications, or a related field is beneficial
  
  
  

Benefits

We're a remote-first collective, meeting in person twice a year to plan, brainstorm, celebrate wins, and enjoy some face-to-face time. We have core hours for cooperative working and calls, but outside of that your calendar is yours. Work the hours that let you perform at your peak while also building a healthy life.

Our release cycles are fast and intense, but they're followed by real downtime. After big pushes we expect the team to unplug, recharge, and come back ready & stronger than ever for the next leap.

• Generous paid time off - vacation, sick days, public holidays
• Meaningful stock options - share in the upside you create
• Remote-first setup - work from home anywhere we can employ you
• Flexible hours - own your schedule outside core collaboration blocks
• Family leave - paid maternity, paternity, and caregiver time
• Company retreats - twice-yearly gatherings in inspiring locations

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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