Technical Support Specialist: Electrical/Mechanical

Behm Consulting LLC; Appleton (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

PTO + paid holidays

Professional development opportunities

Innovative team culture

Job summary

Fox Valley Elevator in Appleton, Wisconsin, is seeking a mechanically skilled professional for an office-based role in elevator support. The position involves remote troubleshooting, assisting field technicians, and ensuring compliance with installation codes.

The ideal candidate has a strong problem-solving mindset and mechanical aptitude. A background in HVAC or electrical systems is beneficial. Fox Valley Elevator offers a supportive team culture and comprehensive benefits, including health insurance and retirement plans.

Qualifications

• Strong mechanical aptitude related to HVAC, electrical, or elevator systems.
• Ability to read technical documents like wiring diagrams and manuals.
• Comfortable using computer-based tools for troubleshooting.

Responsibilities

• Provide remote troubleshooting support for elevator systems.
• Assist installation technicians by providing step-by-step guidance.
• Ensure compliance with safety codes and regulations.

Skills

Strong problem-solving mindset

Mechanical aptitude

Excellent communication skills

Computer proficiency

Education

Hands-on experience

Tools

CRM systems

Ticketing tools

Job description

Fox Valley Elevator is a leading manufacturer of high-quality residential elevator systems. We're growing and looking for a mechanically skilled professional who wants to get off the road and into a stable, predictable, office-based role. This position is perfect for someone with HVAC, mechanical, electrical, or field-service experience who enjoys troubleshooting but wants a consistent daily routine.

What You'll Do

• Remote Troubleshooting for elevator systems via phone and email
• Support field technicians with step-by-step guidance using schematics and manuals
• Ensure code compliance for residential elevator installations
• Provide parts quotes and coordinate with vendors
• Assist with modernization projects for legacy elevator systems
• Deliver training to installation technicians
• Document issues, track KPIs, and support call‑center operations
• Build strong customer relationships and provide clear, professional communication

What Makes You a Great Fit

• Strong problem‑solving mindset
• Strong mechanical aptitude (HVAC, mechanical, electrical, elevator, or similar background)
• Ability to read wiring diagrams, schematics, and service manuals
• Excellent communication skills
• Comfortable using computers, CRM systems, and ticketing tools
• Strong problem‑solving mindset and customer‑first attitude
• No degree required - hands‑on experience matters most.

Preferred (Not Required)

• Elevator industry experience
• CET, PMP, or other technical certifications
• Experience training technicians
• Knowledge of residential elevator codes
• Familiarity with modernization or legacy equipment
• PLC
• Mitsubishi and Siemens products.

Work Environment

• Office‑based role with predictable daily routine
• Occasional site visits
• Extended phone/computer work
• Light lifting (up to 75 lbs)

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• PTO + paid holidays
• Professional development opportunities
• Supportive, innovative team culture

Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization.