Elevated Support Specialist - Customer Care & TechOps

Schindler Elevator Corporation (U.S.); Holland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k match (up to 7%)

Medical, dental and vision plans

Vacation and sick days

Tuition reimbursement

Parental leave

Professional development opportunities

Job summary

Schindler Elevator Corporation (U.S.) is seeking an Elevated Support Professional to deliver superior customer service for Schindler Ahead customers. You will monitor equipment, communicate findings, and collaborate with field technicians to ensure timely service.

The role emphasizes proactive communication, data-driven problem solving, and helping customers access tools like ActionBoard and LogBook. A strong tech orientation and customer focus are essential.

Qualifications

• High school diploma or equivalent.
• Excellent multitasking and project management abilities.
• Proficient in Microsoft Office and SAP.
• Strong customer focus and communication.

Responsibilities

• Provide superior customer service and elevate the customer experience.
• Monitor connected equipment and communicate findings to customers and teams.
• Coordinate with field technicians and support teams to prepare for service calls.
• Assist customers with onboarding to the Schindler Ahead platform and tools.

Skills

Customer service

Communication skills

Analytical thinking

Problem solving

Tech savviness

Team collaboration

Education

High school diploma

Tools

Microsoft Office

SAP

Job description

Schindler Elevator Corporation (U.S.) is seeking an Elevated Support Professional to deliver superior customer service for Schindler Ahead customers. You will monitor equipment, communicate findings, and collaborate with field technicians to ensure timely service.

The role emphasizes proactive communication, data-driven problem solving, and helping customers access tools like ActionBoard and LogBook. A strong tech orientation and customer focus are essential.