Technical Support

vTech Solution, Inc.; Lansing (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A staffing solutions company in Michigan is seeking an IT support professional with 1 to 3 years of experience. The role involves maintaining and troubleshooting computer systems and hardware, effective communication skills, and familiarity with video conferencing systems like Polycom and Tandberg. Candidates must possess a Security+ certification and showcase strong customer service orientation. The position offers opportunities for career growth in a dynamic environment, valuing your expertise in IT operations and support.

Qualifications

• 1 to 3 years of experience in the field or in a related area.
• Experience in automated data processing systems.
• Knowledge of computer operations, software, and security policies.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Provides technical assistance and support for applications and hardware problems.
• Installs, maintains, moves, and assists in testing new and existing hardware/software.

Skills

Experience with Polycom and Tandberg Video conferencing systems

Security+ certification

Ability to work autonomously

Customer service orientation

Networking skills (routers, switches)

Additional certifications (A+, CCNA)

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

• Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
• Validate: A recruiter validates the candidates' experience and skill sets against our client’s position.
• Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
• Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
• Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.
• Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
• On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares or assists in the preparation of service record documentation.
• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
• May write and update personal computer and mainframe application programs.
• Experience in automated data processing systems.
• Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
• Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems, to communicate effectively, and to train others.
• Provides assistance in the design, development, and maintenance of various system applications.
• Provides technical assistance and support for applications and hardware problems.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
• Reviews and recommends procurement of information technology equipment.
• Maintains the necessary security controls over software.
• Makes presentations and briefings for training sessions.
• Prepares briefings, reports, and evaluations on system efficiency and utilization.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software.
• Reviews and recommends procurement of information technology equipment.
• Maintains the necessary security controls over software.
• Develops procedure manuals. Develops and makes presentations and briefings for training sessions.
• Prepares briefings, reports, and evaluations on systems efficiency and utilization.
• Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Years of Experience:

• 1 to 3 years of experience in the field or in a related area.

Skills:

• Experience with Polycom and Tandberg Video conferencing systems
• Security+ certification
• Candidates must have ability to work autonomously
• Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
• Candidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations
• Candidates with additional certifications - aside from the required Security+ (A+, CCNA, etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.