Technical Support

vTech Solution, Inc.; Grayling (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading staffing solutions provider is seeking a Technical Support professional to enhance their team in Grayling, MI. This role involves maintaining, troubleshooting, and repairing computer systems and peripherals. Candidates should have 1 to 3 years of relevant experience and possess a Security+ certification. Familiarity with audio/video conferencing systems is also necessary. The position requires strong technical skills and the ability to communicate effectively with users. It's a 5-month contract with strong possibilities of extension.

Qualifications

• 1 to 3 years of experience in technical support or related area.
• Security+ certification required with background for security clearance.
• Experience troubleshooting and repairing computer systems.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems and hardware.
• Provide support for audio and video conferencing systems.
• Assist in monitoring and maintaining user accounts and security.

Skills

Experience in Video and audio conferencing systems

Knowledge of computer systems and hardware

Security+ certification

Ability to troubleshoot information systems

Effective communication

Education

Relevant certifications such as Security+, Network+, A+, CCNA

Tools

Computer systems

Audio/visual equipment

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.

Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.

Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.

Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.

Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.

Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.

On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Job Title/Id: Technical Support (#465136)

Location: Grayling, MI

Duration: 05 months (Strong Possibilities of Extension)

Description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Years of Experience:

1 to 3 years of experience in the field or in a related area.

Job Description:

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.
• Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization.

Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.

Qualifications

Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.