Cisco Network Engineer

vTech Solution, Inc.; Harrisburg (Dauphin County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing service provider is seeking an IT Support professional to provide first-level support in their communications group. Responsibilities include monitoring network performance, utilizing Solarwinds for diagnostics, and ensuring effective communication with users. The ideal candidate will have a four-year degree, experience with Cisco technologies, and excellent interpersonal skills. This position offers a unique chance to work in a fast-paced IT environment, contributing to both government and commercial sectors.

Qualifications

• Knowledge of Cisco configuration and troubleshooting required.
• Must have a CCNA route/switch & CCNA voice or equivalent.
• Some experience with network monitoring/management systems.

Responsibilities

• Provide first level support in the IT communications group.
• Monitor and support the performance of all network infrastructure.
• Perform root cause analysis, debugging, and problem resolution.

Skills

Cisco Route\Switch: Design; Configuration; and Troubleshooting

Excellent interpersonal and communication skills

Experience with Solarwinds Orion

Experience with Microsoft Office Products

Experience with Nortel PBX - Option 81/61/11

Education

4 year college degree or equivalent technical study

Tools

Solarwinds Orion

Cisco Unified Communications

Cisco Nexus Switches

Cisco IPICS 2.2(1) & 4.x

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position. Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

• Provide First level support in the IT communications group
• Support / Maintenance / Service Desk requests
• Monitor and support the performance of all network infrastructure
• Utilize Solarwinds ORION to research & diagnose problems
• Provide front-line interaction with the PTC User Community
• Support Adds/Moves/Changes
• VOIP Phone system
• Network connectivity
• Provide post implementation break/fix support
• General
• Perform root cause analysis, debugging, and problem resolution
• Follow PTC Change Management processes and procedures
• Create and maintain requirements, documentation, and procedures.
• Develop and maintain configuration documentation
• Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users
• Perform capability/knowledge transfer to PTC staff
• Possess excellent interpersonal and communication skills
• Other network projects as assigned
• Participate as needed on IT communications projects

Required Skills

• Cisco Route\Switch: Design; Configuration; and Troubleshooting
• 4 year college degree or equivalent technical study
• CCNA route/switch & CCNA voice or equivalent technical knowledge
• Cisco Unified Communications: Call Manager (latest version); Unity; Presence; Voice Gateways; Phones; ATAs
• Network monitoring/management systems
• Experience/Expertise working with: Nortel PBX - Option 81/61/11 – Nortel; Command line
• Experience/Expertise working with: Solarwinds Orion (latest version);
• Experience/Expertise working with: Cisco WAAS;
• Experience/Expertise working with: Cisco WCS – wireless bridging & Aps;
• Experience/Expertise working with: Cisco Nexus Switches; Digi Terminal Servers
• Experience/Expertise working with: Cisco IPICS 2.2(1) & 4.x ; Cisco 809 cellular routers
• Experience/Expertise working with: Microsoft Office Products

Additional Information

All your information will be kept confidential according to EEO guidelines.