Technical Support

WinMax Systems Corporation; Austin (TX); On-site; USD 45,000 - 65,000; Part time

Job summary

WinMax Systems Corporation is looking for a Technical Support specialist based in Austin, Texas. The role involves communicating effectively, troubleshooting MacOS and iOS issues, and assisting team members with support. Candidates should have experience in MacOS/iOS troubleshooting and the ability to handle multiple tasks.

This is a 12-month contract position with a focus on problem assessment and solution identification for a large work group.

Qualifications

• Experience or knowledge in iOS/OSX or Mac OS troubleshooting.

Responsibilities

• Communicate effectively and maintain confidentiality.
• Troubleshoot system problems and test applications.
• Work with project manager to meet deadlines.
• Report progress and status to project team.

Skills

Effective communication

MacOS and iOS software knowledge

Problem assessment

Flexibility in problem solving

Proficiency in Keynote, Pages, and Numbers

Excel knowledge

iCal calendar management

Multi-tasking ability

Job description

Job Details

Job Title: Technical Support

Location: Austin, TX

Duration: 12-Month contract

Job Description

• Ability to communicate effectively
• Comply with security guidelines and maintain confidentiality
• Strong knowledge of MacOS and iOS software
• Quickly assess problems
• Help team members with basic Mac and iOS support
• Ability to identify solutions for a large work group
• Troubleshoots system problems and responsible for testing applications
• Reports progress, status, and issues to project team
• Work with project manager to meet deadlines
• Communicates professionally with executives and team members
• Ability to approach problems flexibly
• Proficient in Keynote, Pages, and Numbers and Strong knowledge of Excel
• Ability to learn and adapt to new software
• iCal calendar management
• Ability to handle multiple tasks

Qualifications

Experience or Knowledge in IOS/ OSX or Mac OS Troubleshoot

EEO Statement

All your information will be kept confidential according to EEO guidelines.