Technical Success Engineer: Drive Adoption & Growth Remote

Firecrawl; California (MO); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

12 weeks paid parental leave

Wellness stipend of $100/month

Full medical, dental, and vision coverage

Job summary

Firecrawl is seeking a Customer Success Engineer to facilitate client engagement while utilizing their technical expertise. This hybrid role offers a competitive salary ranging from $140,000 to $180,000.

You will provide hands-on support to customers, assist with technical implementations, and drive growth. Join a small, dynamic team committed to delivering impactful products in the AI era.

Qualifications

• 3+ years of experience in a technical customer-facing role.
• Hands-on engineering experience with backend systems and APIs.
• Strong analytical skills with a focus on customer success metrics.

Responsibilities

• Drive proactive customer growth through engagement.
• Support technical implementation and customer onboarding.
• Build data-driven insights to track product adoption.

Skills

Backend system building

API integration

Consultative selling

Technical troubleshooting

Data analysis

Tools

HubSpot

PostHog

Postgres

Job description

Firecrawl is seeking a Customer Success Engineer to facilitate client engagement while utilizing their technical expertise. This hybrid role offers a competitive salary ranging from $140,000 to $180,000.

You will provide hands-on support to customers, assist with technical implementations, and drive growth. Join a small, dynamic team committed to delivering impactful products in the AI era.