Growth & Adoption Engineer (Hybrid, SF)

Mendable; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Salary $180k-$240k OTE (US)

Competitive equity

Medical, dental & vision

401(k)

PTO 15+ days

Parental leave

Wellness stipend

Learning & Development

SF HQ perks

E-Bike transportation

Job summary

Firecrawl is seeking a customer-facing engineer to partner with key accounts in the San Francisco area. You will own account outcomes, deepen product adoption, and unblock technical problems to turn live integrations into growing ones.

You’ll work hands-on with data, build integrations, diagnose pipeline issues, and coordinate with product and engineering to drive adoption and expansion across accounts. This role is hybrid and on-site in SF.

Qualifications

• 3+ years in a customer-facing technical role or equivalent.
• You can read code, use an API, and build a real POC or integration.
• You've owned accounts and driven adoption and expansion.
• You can distinguish user error from a bug and avoid unnecessary feature requests.
• You translate technical detail into business value for diverse audiences.

Responsibilities

• Own the technical health of accounts: keep customers succeeding and deepen usage.
• Get hands-on with the product against real customer data and build integrations.
• Run technical discovery to diagnose where a pipeline breaks (usage vs bug vs gap).
• Turn technical wins into adoption and partner with revenue to hit targets.
• Be the trusted technical voice across the account lifecycle and feed learnings back to product/engineering.
• Know when to solve it yourself and when to escalate to engineering.

Skills

Customer-facing engineering

Code literacy

API usage

Account growth

Communication

Fast delivery

Job description

Firecrawl is seeking a customer-facing engineer to partner with key accounts in the San Francisco area. You will own account outcomes, deepen product adoption, and unblock technical problems to turn live integrations into growing ones.

You’ll work hands-on with data, build integrations, diagnose pipeline issues, and coordinate with product and engineering to drive adoption and expansion across accounts. This role is hybrid and on-site in SF.