Tech Concierge: Expert Support & Repairs

Omaze; McLean (VA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical & dental coverage

Stock plan participation

Tuition/reimbursement programs

Job summary

Apple Retail seeks a Technical Specialist to deliver technical support and skilled troubleshooting for customers while generating excitement for Apple products and services. You will educate customers on repair options and assist with questions, helping ensure an only-at-Apple experience.

Develop knowledge on Apple products and repair processes to support high-quality repairs and empathetic service. You will collaborate with team leaders to address recurring issues and share feedback with Apple.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays.
• Demonstrate deep knowledge of Apple products and services.
• Follow troubleshooting steps to diagnose issues.
• Strong interpersonal skills to navigate customer service scenarios.
• Willingness to learn and stay updated on Apple repair processes.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high‑quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Technical knowledge

Troubleshooting

Customer service

Teamwork

Adaptability

Job description

Apple Retail seeks a Technical Specialist to deliver technical support and skilled troubleshooting for customers while generating excitement for Apple products and services. You will educate customers on repair options and assist with questions, helping ensure an only-at-Apple experience.

Develop knowledge on Apple products and repair processes to support high-quality repairs and empathetic service. You will collaborate with team leaders to address recurring issues and share feedback with Apple.