Technical Specialist: Apple Hardware & Support

Apple Inc.; Raleigh (NC); On-site; USD 24,796 - 33,062; Full time

Job summary

Apple Inc. is seeking a Technical Specialist at Crabtree Valley Mall in Raleigh, North Carolina. You will offer technical support, troubleshoot Apple hardware and software, and educate customers on repair options and services to enhance their Apple experience.

You’ll work with a team to deliver a high-quality, inclusive customer experience, handling multiple tasks in a fast-paced environment while representing Apple’s values and commitment to diversity and accessibility.

Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and holidays in a retail store.

Responsibilities

• Provide technical support and skilled troubleshooting for Apple products and services.
• Educate customers on repair options, product features, and buy options.
• Deliver exceptional service and create an engaging, inclusive Apple experience on the sales floor and beyond.
• Collaborate with team leaders and colleagues to resolve issues and improve customer satisfaction.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Continuous learning

Teamwork

Confidentiality

Curiosity

Adaptability

Job description

Apple Inc. is seeking a Technical Specialist at Crabtree Valley Mall in Raleigh, North Carolina. You will offer technical support, troubleshoot Apple hardware and software, and educate customers on repair options and services to enhance their Apple experience.

You’ll work with a team to deliver a high-quality, inclusive customer experience, handling multiple tasks in a fast-paced environment while representing Apple’s values and commitment to diversity and accessibility.