Retail Technical Support & Repair Specialist

Apple; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Apple Retail in Raleigh seeks a Technical Specialist to provide technical support, diagnose and repair issues, and educate customers on Apple products and services. You will work with a team to deliver an outstanding in-store experience, stay up to date on Apple repair processes, and help customers understand repair options while upholding Apple’s values of inclusion and diversity.

Role involves flexible scheduling to meet store needs, empathy-driven service, and contributing to an inclusive

Qualifications

• Ability to work a schedule based on store needs including nights, weekends, and holidays.
• Demonstrated technical expertise with Apple products and services.
• Strong interpersonal skills and empathy in customer interactions.

Responsibilities

• Develop knowledge on Apple products, services, and repair processes.
• Troubleshoot customer issues with care and empathy.
• Diagnose and resolve service concerns for Apple hardware and software.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Educate customers on repair options and how to buy Apple products and services.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and uphold Apple’s values.

Skills

Technical troubleshooting

Customer service

Teamwork

Learning mindset

Interpersonal skills

Job description

Apple Retail in Raleigh seeks a Technical Specialist to provide technical support, diagnose and repair issues, and educate customers on Apple products and services. You will work with a team to deliver an outstanding in-store experience, stay up to date on Apple repair processes, and help customers understand repair options while upholding Apple’s values of inclusion and diversity.

Role involves flexible scheduling to meet store needs, empathy-driven service, and contributing to an inclusive