Technical Product Support Specialist

TriCom Technical Services; Minneapolis (MN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

100% Paid employee Medical/Dental Benefits

Paid time off

Paid Holidays

401(k) with company match

Job summary

A technology services company in Minneapolis is seeking a Technical Support Specialist for a 4-month contract. This role focuses on maintaining critical system reliability and security, providing advanced desktop support, and collaborating with teams globally. Ideal candidates should have a Bachelor’s degree in IT or equivalent experience, with strong communication and problem-solving skills. Benefits include paid medical/dental, PTO, and a 401(k) plan.

Qualifications

• Deliver impactful work driving business results.
• Demonstrated strong interpersonal, communication, and relationship-building skills.
• 1+ years of experience in the field required.

Responsibilities

• Ensure reliability and security of critical systems.
• Provide advanced desktop support to users.
• Collaborate with global teams to implement new technologies.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving

Leadership experience

Self-motivated

Desktop productivity tools proficiency

Systems and network troubleshooting

Education

Bachelor’s Degree in Information Technology or related field

Associate’s Degree with 5 years of IT manufacturing experience

Job description

TriCom Technical Services provided pay range

This range is provided by TriCom Technical Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Direct message the job poster from TriCom Technical Services

Technical Support Specialist

Summary

The Technical Support Specialist will ensure the reliability and security of critical systems for local site operations, including network connectivity, servers, and communication tools. This role will provide advanced desktop support, collaborate closely with business users, and deliver exceptional customer service with urgency and empathy. Responsibilities include problem management, incident resolution, hardware lifecycle oversight, and knowledge transfer. This position will also support cyber and physical security compliance and partners with global teams to implement new technologies.

Requirements

• Demonstrated ability to deliver impactful work that drives business results.
• Strong interpersonal, communication, and relationship-building skills.
• Intermediate proficiency in desktop productivity tools.
• Intermediate proficiency in systems and network troubleshooting.
• Strong analytical skills in problem identification and solution delivery.
• Proven leadership experience with measurable results.
• Ability to influence PLT and other business partners effectively.
• Self-motivated with a success-driven mindset.
• Proven ability to establish and maintain standards.
• Bachelor’s Degree in Information Technology or related field, OR an Associate’s Degree with 5 years of IT manufacturing experience.
• Minimum of 1+ years of experience in the field.

This is a 4-month Contract opportunity with our Minneapolis-based client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available. H1-B Visa sponsorship is available for this position. No third-parties, please.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology
• IT Services and IT Consulting

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