Technical Customer Service Specialist

Dahl Consulting; Eagan (MN); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Dahl Consulting in Eagan, MN is seeking a Technical Customer Service Specialist to provide frontline technical support and coordinate service scheduling for a global water and hygiene solutions leader. This role focuses on helping customers with equipment, software, and operational troubleshooting in a fast-paced call center environment.

Ideal candidates have one year of technical support or related experience, strong communication skills, and the ability to troubleshoot equipment and software.

Qualifications

• Associate's or Bachelor's degree required.
• 1+ year in a mechanical/electrical technical support or service center.
• Strong phone-based customer service experience.
• Proficiency with Microsoft 365 applications.
• Excellent verbal and written communication.
• Ability to troubleshoot technical issues and resolve customer concerns quickly.

Responsibilities

• Coordinate customer scheduling through outbound calls and assist with service appointment management.
• Partner with internal departments to triage customer requests, resolve scheduling conflicts, and support service delivery.
• Provide frontline telephone-based technical support through the Technical Service Call Center.
• Answer basic technical questions related to equipment installation, product application, cleaning processes, and sanitation concerns.
• Perform basic programming and chemical calibration activities for automated control systems.
• Develop and maintain working knowledge of pool pumps, filters, circulation systems, and related equipment.
• Provide recommendations for dispensing equipment and dishmachine replacement parts, including part identification and part number guidance.
• Collaborate with Technical Service teams regarding equipment specifications, part number updates, and product changes.
• Learn and utilize proprietary and commercially available software applications to support customers and internal operations.
• Document customer interactions and support activities accurately within company systems.

Skills

Phone-basedCustomerService

Troubleshooting

Microsoft365

Communication

Organization

Education

Associate's or Bachelor's degree

Job description

Title: Technical Customer Service Specialist

Location: Eagan, MN (hybrid after training)

Job Type: Contract (5 months) with strong possibility for conversion

Compensation: $20-$25 per hour (W2)

Industry: Chemical Manufacturing

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About the Role

Our firm is recruiting on behalf of a global leader in water, hygiene, infection prevention, and sustainability solutions that serves customers across food service, hospitality, healthcare, and industrial markets. We are seeking a Technical Customer Service Specialist to provide frontline technical support, coordinate service scheduling, and assist customers with equipment, software, and operational troubleshooting. This role is ideal for a customer-focused technical professional who enjoys problem-solving, supporting field operations, and delivering exceptional service in a fast-paced call center environment.

Job Description

As a Technical Customer Service Specialist, you will serve as a key point of contact for customers and internal teams, providing technical support and coordinating service-related activities.

• Coordinate customer scheduling through outbound calls and assist with service appointment management.
• Partner with internal departments to triage customer requests, resolve scheduling conflicts, and support service delivery.
• Provide frontline telephone-based technical support through the Technical Service Call Center.
• Answer basic technical questions related to equipment installation, product application, cleaning processes, and sanitation concerns.
• Perform basic programming and chemical calibration activities for automated control systems.
• Develop and maintain working knowledge of pool pumps, filters, circulation systems, and related equipment.
• Provide recommendations for dispensing equipment and dishmachine replacement parts, including part identification and part number guidance.
• Collaborate with Technical Service teams regarding equipment specifications, part number updates, and product changes.
• Learn and utilize proprietary and commercially available software applications to support customers and internal operations.
• Document customer interactions and support activities accurately within company systems.
• Perform additional duties as assigned by leadership.

Qualifications

Required

• Associate's or Bachelor's degree
• Minimum of 1 year of experience in a mechanical trade, electrical trade, technical support environment, or technical service call center.
• Strong phone-based customer service experience with a commitment to providing high-quality support.
• Proficiency with Microsoft 365 applications.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues and resolve customer concerns efficiently.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience with technical troubleshooting and problem resolution.
• Familiarity with equipment support, maintenance, or calibration processes.
• Experience supporting customers in a technical service or help desk environment.
• Knowledge of automated control systems, dispensing equipment, or related technologies.
• Experience working with service scheduling or call center platforms.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.