National Integration Specialist

Stiles Machinery; Grand Rapids (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

Stiles Machinery seeks a National Integration Specialist to install, commission and optimize machinery and integrated work cells at customer sites. You will ensure data exchange between machines, perform start-up services and provide advanced troubleshooting and software integration for peak performance.

Travel nationwide is required to support installations, demonstrations and training, with a focus on clear documentation, collaborative problem solving, and continuous improvement of installed

Qualifications

• Bachelor’s degree or equivalent in CS/EE or related field.
• 5–10 years of machinery service experience preferred.
• Ability to read schematics and technical diagrams.
• Proficiency in software integration and basic programming for machine optimization.

Responsibilities

• Install, commission, and optimize machinery and integrated work cells.
• Provide advanced troubleshooting and software integration.
• Submit detailed service reports and document processes.
• Collaborate with vendors and internal teams for best practices.
• Travel nationally to install and support customer projects.

Skills

Schematics reading

Software integration

Basic programming

Customer interaction

Analytical thinking

Problem solving

Education

Bachelor’s degree in Computer Science or Electrical Engineering

High school diploma or equivalent

Tools

SAP

Salesforce

Job description

Position Summary

The National Integration Specialist is responsible for the installation, commissioning, and optimization of company machinery and integrated work cells. This role ensures seamless data exchange and functionality between interconnected machines or single units for optimal performance. In addition to performing installations and start‑up services, the Specialist provides advanced troubleshooting, software integration, and customer support to resolve issues quickly and efficiently. Acting as a technical expert, this position contributes to product improvement initiatives and supports demonstrations and training to enhance customer experience and operational success.

Essential Functions:

• Installation & Commissioning
  • Perform installations, start‑up services, and operational instruction in accordance with contractual obligations.
  • Execute integration and cell line commissioning in production facilities to ensure optimal machine performance.
  • Maintain demonstration equipment and assist with customer presentations and demonstrations as requested.
• Technical Support & Problem Resolution
  • Provide advanced troubleshooting and corrective action to resolve equipment issues promptly.
  • Manipulate existing or develop new software code as required to achieve optimal machine performance.
  • Maintain strong customer relationships by delivering timely solutions and professional support.
• Reporting & Documentation
  • Submit detailed service reports outlining work performed, issues encountered, and customer feedback.
  • Make recommendations for product improvements that enhance reliability and operational efficiency.
  • Document integration processes and share best practices with internal teams.
• Continuous Learning & Collaboration
  • Stay current on installation and maintenance procedures by collaborating with vendor technicians and installers.
  • Share knowledge and submit reports for review to support team development and technical consistency.
• Cross‑Functional Support
  • Work closely with Service Managers, Regional Service teams, and other internal departments to align integration efforts with organizational goals.
  • Support demonstrations and training initiatives to promote customer understanding and adoption of integrated solutions.

Qualifications:

• High school diploma or equivalent required; Bachelor Degree, or equivalent, in Computer Science, Electronic Engineering, or related field required.
• 5–10 years of experience servicing machinery (electrical, mechanical, pneumatic systems).
• Strong ability to read and interpret schematics and technical diagrams.
• Proficiency in software integration and basic programming skills for machine optimization.
• Excellent problem‑solving and analytical skills with a focus on root cause resolution.
• Strong communication skills for customer interaction and technical reporting.
• Willingness to travel nationally as required for installations and customer support.

Skills and Abilities:

• Microsoft Office Suite (Teams, Excel, Word)
• Effective communication skills, ability to network, and problem solve
• Organizational skills and ability to multitask
• SAP and Salesforce experience is preferred

Work Environment:

• Office / Cubicle
• Customer Sites / Stiles regional locations