Technical Solutions Specialist - Customer & Product Support

Univar Solutions; Phoenix (AZ); Híbrido; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Univar Solutions is seeking a Technical Service Representative to provide technical expertise that supports sales growth, customer solutions, and product application support. You will serve as a technical resource for Inside Sales and New Business Development, answering questions and recommending products based on customer requirements.

The role involves collaboration with product management, laboratory staff, suppliers, and sales, plus documenting interactions in Salesforce and maintaining

Formación

• Bachelor's degree in a technical field such as chemistry or engineering.
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Responsabilidades

• Serve as a technical resource for Inside Sales and New Business Development teams.
• Research and answer technical product questions from customers and sales representatives.
• Recommend products, technical alternatives, and application solutions based on customer requirements.
• Collaborate with Product Management, laboratory personnel, supplier technical teams, and sales associates to solve customer challenges.
• Support customer projects involving formulation guidance, troubleshooting, product performance improvements, and product quality issues.
• Document customer interactions and opportunities in Salesforce.
• Maintain technical expertise through supplier and industry training.

Conocimientos

Communication skills

Problem-solving

Customer relationships

Technical chemistry

Salesforce CRM

Microsoft Office

Educación

Bachelor's degree in Chemistry, Chemical Engineering, Biochemistry, or a related technical field

Herramientas

Salesforce CRM

Microsoft Office

Descripción del empleo

Univar Solutions is seeking a Technical Service Representative to provide technical expertise that supports sales growth, customer solutions, and product application support. You will serve as a technical resource for Inside Sales and New Business Development, answering questions and recommending products based on customer requirements.

The role involves collaboration with product management, laboratory staff, suppliers, and sales, plus documenting interactions in Salesforce and maintaining