Customer Service Representative

Univar Solutions; Atlanta (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

Univar Solutions is seeking a customer service professional in Morrisville, PA, with 3+ years of B2B service management experience to manage orders from start to finish.

The role requires strong communication and experience with MS Word, Excel, Outlook; SAP and Salesforce are a plus, and distribution/chemical industry exposure is desirable.

Qualifications

• Bachelor's degree preferred; high school degree required.
• Minimum 3 years customer service experience with a dedicated customer portfolio.
• 3+ years B2B service management experience, with proven relationships with customers.
• Proficient in MS Word, Excel, Outlook.
• Experience in distribution and/or chemical industry desirable.

Responsibilities

• Take proactive ownership of customer issues & complaints; troubleshoot problems, and see them through to resolution.
• Assist customers in achieving great value from Univar Solutions by optimally and proactively managing all orders in a timely manner (beginning to end).
• Work cross-functionally with all teams; raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to more effectively enable the end-to-end process, relationships, and value.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
• Maintain high Net Promoter Scores Ongoing.

Skills

Strong communication

Customer service

B2B service management

Education

Bachelor's degree preferred

High school diploma required

Tools

MS Word

MS Excel

Outlook

SAP

Salesforce

Job description

Full job description A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

What You’ll Do

• Take proactive ownership of customer issues & complaints; troubleshoot problems, and see them through to resolution.
• Assist customers in achieving great value from Univar Solutions by optimally and proactively managing all orders in a timely manner (beginning to end). Handle department requirements and standards on order entry and accuracy.
• Work cross-functionally with all teams; raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to more effectively enable the end-to-end process, relationships, and value.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
• Maintain high Net Promoter Scores Ongoing.

What You’ll Need

• Bachelor’s Degree preferred; high school degree required.
• Minimum 3 years customer service experience with a dedicated customer portfolio.
• 3+ years B2B service management experience, with consistent track record and history of building successful relationships with customers.
• Strong communication.
• Proficient in MS Word, Excel, Outlook.
• SAP and Salesforce experience a plus.
• Experience in distribution and/or chemical industry is desirable.

Where You’ll Work

• Morrisville, PA. Hybrid Schedule.

About Univar Solutions

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our team of more than 10,000 employees supports our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet.

We offer a Total Rewards package that includes market-aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.