Technical Service Representative

Univar Solutions; Dublin (OH); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Univar Solutions in Dublin, OH is seeking a Technical Service Representative to deliver technical expertise that supports sales growth and product application. You will collaborate with Inside Sales and New Business Development teams to address customer needs and develop effective solutions.

In this role, you will document customer interactions in Salesforce, participate in ongoing training, and work with product management, laboratory staff, and supplier teams to resolve challenges.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Technical experience in chemicals, ingredients, formulations, or related industries.
• Strong communication and problem-solving skills.
• Experience with Microsoft Office and CRM platforms such as Salesforce.
• Ability to build relationships with customers, suppliers, and internal stakeholders.

Responsibilities

• Serve as a technical resource for Inside Sales and New Business Development teams.
• Research and answer technical product questions from customers and sales representatives.
• Recommend products, technical alternatives, and application solutions based on customer requirements.
• Collaborate with Product Management, laboratory personnel, supplier technical teams, and sales associates to solve customer challenges.
• Support customer projects involving formulation guidance, troubleshooting, product performance improvements, and product quality issues.
• Document customer interactions and opportunities in Salesforce.
• Maintain technical expertise through supplier and industry training.

Skills

Technical product knowledge

Communication & problem solving

CRM experience (Salesforce)

Relationship building with customers/s

Education

Bachelor's degree in Chemistry, Chemical Engineering, Biochemistry, or related technical field

Tools

Microsoft Office

Salesforce CRM

Job description

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Technical Service Representative

For a Technical Service Representative (TSR) at Univar Solutions, the primary purpose of the role is to provide technical expertise that supports sales growth, customer solutions, and product application support.

What You’ll Do

• Serve as a technical resource for Inside Sales and New Business Development teams.
• Research and answer technical product questions from customers and sales representatives.
• Recommend products, technical alternatives, and application solutions based on customer requirements.
• Collaborate with Product Management, laboratory personnel, supplier technical teams, and sales associates to solve customer challenges.
• Support customer projects involving formulation guidance, troubleshooting, product performance improvements, and product quality issues.
• Document customer interactions and opportunities in Salesforce.
• Maintain technical expertise through supplier and industry training.

What You’ll Need

• Bachelor's degree in Chemistry, Chemical Engineering, Biochemistry, or a related technical field.
• Technical experience in chemicals, ingredients, formulations, or related industries.
• Strong communication and problem-solving skills.
• Experience with Microsoft Office and CRM platforms such as Salesforce.
• Ability to build relationships with customers, suppliers, and internal stakeholders.

Where You’ll Work

This is a hybrid-based role that will report out of our Dublin, OH or Phoenix, AZ office.

What You Can Expect

• Strong work/life flexibility
• To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company
• To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews
• Competitive pay and benefits

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].