Technical Solutions Engineer - IT Networking & Training

AT&I Systems; Florida; In loco; USD 80.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Descrizione del lavoro

AT&I Systems in Florida is seeking a highly skilled Technical Solutions Engineer to join our growing team. This role blends IT and networking expertise with customer education, proactive system management, and hands-on technical support for installation and service departments.

The Technical Solutions Engineer will play a critical role in ensuring our customers understand, effectively utilize, and maximize the capabilities of their security systems.

Competenze

• Strong IT, networking, systems administration background.
• 4–5 years in IT support, network administration, or similar role.
• Experience with TCP/IP networking including VLANs, DHCP, DNS, routing, and switching.
• Experience with cloud-based platforms and web-based administration tools.
• Willingness to travel and possess a valid driver''s license.
• Excellent communication and ability to explain technical concepts to nontechnical audiences.
• Strong organizational skills and ability to manage multiple priorities.

Mansioni

• Conduct comprehensive technical training for customers after installations, upgrades, and expansions.
• Educate customer administrators and end users on system functionality and best practices.
• Serve as a trusted technical resource for service and installation teams.
• Develop and maintain customer training materials, technical guides, and documentation.
• Provide additional training as customers expand systems.
• Configure, test, and optimize system alerts and event-based rules.
• Conduct annual technical reviews with AT&I's largest customers.
• Assist field technicians with diagnosing and resolving difficult technical issues.
• Provide onsite technical support during critical installations and upgrades.

Conoscenze

IT networking

Cloud platforms

Troubleshooting

Customer training

Communication skills

Travel-friendly

Documentation

Formazione

Bachelor's degree in a technical field

Strumenti

Cisco CCNA

CompTIA Network+

Managed switches

Firewalls

VPNs

Descrizione del lavoro

AT&I Systems in Florida is seeking a highly skilled Technical Solutions Engineer to join our growing team. This role blends IT and networking expertise with customer education, proactive system management, and hands-on technical support for installation and service departments.

The Technical Solutions Engineer will play a critical role in ensuring our customers understand, effectively utilize, and maximize the capabilities of their security systems.