Technical Solutions Associate — Hybrid Support

Currency Technics + Metrics Inc; Millersville (MD); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly bonuses

Annual merit increases

Up to 30 days PTO per year

2 work from anywhere weeks per year

401k with 5% employer match

Medical, dental, vision coverage

HSA and FSA options

Job summary

Currency Technics + Metrics Inc in Millersville, MD is seeking an Associate Technical Solutions Analyst to support customers by phone, chat, and email, triage product questions, troubleshoot basic issues, and escalate complex problems when needed.

You will build product knowledge, manage tickets in Zendesk, and collaborate with cross-functional teams while delivering timely, high-quality technical support.

Qualifications

• Associate's degree or equivalent hands-on IT experience.
• Foundational system administration concepts and configuration understanding.
• Basic networking knowledge and how systems interact across networks.
• Familiarity with SaaS / UCaaS platforms and ticketing systems.
• Strong problem-solving and analytical troubleshooting skills.
• Ability to work under deadlines with multiple priorities.
• Excellent documentation and cross-team collaboration abilities.
• Strong written and verbal communication for non-technical users.

Responsibilities

• Support inbound customer phone calls, chats, and emails.
• Triaging issues, identifying misconfigurations and permission problems.
• Answer questions on product usage, setup, and basic configuration.
• Escalate complex issues with clear engineering context.
• Follow escalation procedures and manage Zendesk tickets.
• Meet volume targets while maintaining high-quality troubleshooting.

Skills

System administration concepts

Application configuration

User permissions

Environment setup

Networking basics

DNS

IP addresses

Ports and firewalls

SaaS / UCaaS familiarity

Ticketing system experience

Analytical troubleshooting

Deadline management

Documentation accuracy

Independent yet collaborative

Verbal and written communication

Education

Associate’s Degree in IT or related field

Tools

Zendesk

Job description

Currency Technics + Metrics Inc in Millersville, MD is seeking an Associate Technical Solutions Analyst to support customers by phone, chat, and email, triage product questions, troubleshoot basic issues, and escalate complex problems when needed.

You will build product knowledge, manage tickets in Zendesk, and collaborate with cross-functional teams while delivering timely, high-quality technical support.