IT Service Manager (w/m/d) – Managed Services & Web Academy

stp-one; EE. UU.; A distancia; USD 77.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & development budget

EU workation up to 30 days per year

Mobility support

English courses

Employee events

Descripción de la vacante

stp-one is seeking a product-focused professional to shape a portfolio of managed services for legal software customers and develop a web-based learning hub. The role blends product management, customer and commercial analysis, and clear knowledge sharing for customers and internal teams.

It is remote within Germany, with about one on-site visit per month in Karlsruhe. You will work with Sales, Customer Success, and Marketing to position offerings, gather feedback, and drive market adoption

Formación

• IT vocational training or degree in computer science, business informatics, or related subject.
• Experience in product management, product ownership, customer success, consulting, or similar SaaS role.
• Interest in SaaS, cloud, hosting, or managed services with ability to balance technical and commercial needs.
• Analytical approach and data-informed decision making.
• Strong technology aptitude and openness to AI-enabled software and digital tools.
• Excellent German and good English written and spoken.

Responsabilidades

• Develop and manage managed service offerings, including scope, pricing, sizing, and market positioning.
• Assess customer needs and evaluate feasibility of proposed services.
• Collaborate with Sales, Customer Success, and Marketing on advice, positioning, and go-to-market activities.
• Prioritize requirements using customer feedback, market needs, and usage trends.
• Advise customers on managed services, hosting, and cloud-based solutions.
• Maintain Web Academy and coordinate updates to learning and product content.

Conocimientos

Product management

Pricing

Data analysis

Customer success

SaaS

AI-enabled tools

German language

English language

Educación

IT vocational training

Degree in computer science

Business informatics

Herramientas

AI-enabled software

Cloud hosting

Descripción del empleo

Role overview

Shape a portfolio of managed services for legal software customers while developing a web-based learning hub. The work combines product management, customer and commercial analysis, and clear knowledge sharing for both customers and internal teams. The role is remote within Germany, with approximately one on‑site visit per month in Karlsruhe.

Responsibilities

• Develop and manage managed service offerings, including their scope, pricing, sizing, and market positioning.
• Assess customer needs and evaluate the technical and commercial feasibility of proposed services.
• Work with Sales, Customer Success, and Marketing on customer advice, product positioning, and go-to-market activities.
• Use customer feedback, market needs, and usage trends to prioritize requirements and improve the portfolio.
• Advise customers on managed services, hosting, and cloud-based solutions.
• Maintain the Web Academy and coordinate accurate, timely updates to learning and product content.

Requirements

• IT vocational training or a degree in computer science, business informatics, or a related subject.
• Initial experience in product management, product ownership, customer success, consulting, or a similar software or SaaS role.
• Interest in SaaS, cloud, hosting, or managed services, with the ability to balance technical, commercial, and customer needs.
• Analytical approach and interest in pricing, business models, service development, and data‑informed decisions.
• Strong technology aptitude and openness to AI‑enabled software and digital tools.
• Excellent German and good written and spoken English.

Nice to have

• Experience with external service providers, technology partners, or hosting vendors.
• Background in legal technology, customer enablement, training, e‑learning, or learning and development.
• Experience creating or maintaining knowledge and training content.

Benefits and work setup

Remote work within Germany, with a monthly visit to Karlsruhe. Benefits include a learning and development budget, flexible work options, EU workation up to 30 days per year, mobility support, English courses, and employee events.